860-677-7707
20 Scott Swamp Road
Farmington, CT 06032
860-677-7707

  • Silver
    Quality
    Award

  • Four Star Facility per CMS

  • Five Star Facility for Quality Measures

  • Hartford HealthCare Preferred Provider
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Welcome to Touchpoints at Farmington

John Zazzaro

John Zazzaro

Administrator

Dear Resident and Family Members:

As the Administrator, I would like to welcome you to Touchpoints at Farmington.  At our center, caring for the whole person is integral to our philosophy. It is reflected in the attitude and performance of every member of our team everyday.  Additionally, we strive to exceed your expectations and in doing so, we understand that we must partner and participate with you in your plan of care.  Partnership and communication will include an introductory and planning meeting within a few days of your arrival, Interdisciplinary Care Conferences, Discharge Planning Meetings and consistent communication with your caregivers all along the way.

We offer a variety of programs specially designed to meet the individual needs and goals of each of our short-term patients and long-term care residents.  Our Touchpoints Rehabilitation Program is designed for those who may require a post-acute stay for orthopedic, surgical or medical recovery, intravenous (IV) therapy, wound care, hospice services and pain management.  We are exceptionally proud of our newest endeavor, our Congestive Heart Failure (CHF) Recovery Program, which includes collaboration with medical, physical, educational and psychosocial supports to return people to home and reduce and/or eliminate re-hospitalization.  Continue Reading


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“I think that the main thing that I appreciated was their responsiveness. If I had a question or concern, they were on top of it right away. The nurse that she had was very good. We were completely satisfied with everything. We were very happy. The food was good. You did not have to cook it. They sent it to you. I did not find any fault with it. It was pretty clean. It is a big place with people in and out all of the time. Her room and bathroom were clean. I would be very likely to recommend them to someone. I would tell them to give it a try. The care was very good. The location is good. I have no complaints.”
~ Daughter of Patient DP (October 2019)
“The staff is great. The staff was marvelous. They were kind and considerate. They had all of the things to make it good. They were kind and welcoming to a person.”
~ Wife of Patient WD (October 2019)
“I'm really happy with my stay at Touchpoints. They met all my needs. All of the staff were very helpful. I would recommend this place to anyone. There is no other place I would rather go for recovery, and physical therapy was a big help. Thank you to all the staff here. The social worker also was a big help and answered all of my questions.”
~ Tony D'Angelo (August 2019)
“They had good, good therapy people. I like them all. I would recognize Scott. I would recognize Rene and Jessica.They were on the money all the time when you needed help.I would tell them that it was good. I told you I liked their physical therapy people. They were excellent. They were all good.”
~ Patient JG (July 2019)
“A lot of people were very helpful. They were fun to be around. They did their jobs. I got to know some of them there. I got comfortable. I would recognize Geraldine, Paulette, and Dan, Melissa was great. Rob the administrative nurse at night, the social worker, Bethany. They were on top of everything. They did what they were supposed to do. My overall experience was really good. I did not have any problems.”
~ Resident MC (January 2019)
“At my age, 72, it is very painful to recover from a broken hip. As a retired Hartford firefighter of 37 years I have helped many people of all walks of life make it to the hospital. I never thought it would be me. As we speak I am in the best recovery, what I call, hospital facility. The team here at Touchpoints at Farmington are loving, caring, helpful and dedicate to helping everyone of us get better, not only physically but mentally too. Unfortunately we will all need some type of recovery…this is the place to be. I'm not sure I've ever read in my Hartford Courant op ed about this subject before. If you get injured, once again, Touchpoints is the place to be.”
~ Robert Damato (December 2018)
“I liked the personal care. They were all very friendly. I like the place very much. Caroline was wonderful. She was a nurse on C. My room was C4. The OT and PT was wonderful. Everyone was wonderful.They were very caring. It was a loving place. They were friendly and they had great care.”
~ Patient BR (July 2018)
“I had been there before. The pulmonary care was fantastic. I reached goals so that I could go home. I appreciated the care. I appreciated the attentiveness of the nursing and CNA staff. I appreciated their ability to work on my time schedule. They were willing to change their schedule so that it was a better time for me. I would recognize Norris and Geraldine. I would recognize all of the CNAs. There was Caroline, Gina, Unis, and Kelly. She is a sweetheart.I would tell them that if you have any concerns, you go there and they will be answered. You get the best care. It was not just me. I saw them with many patients.”
~ Patient ES (May 2018)
“I went there for the reputation and heard about them through word of mouth. The nursing staff was wonderful. There was Regina and two others. They were nurses. I would tell them that the care was very good. The nursing staff was kind and treated him with dignity.”
~ Patient AW (May 2018)
“My pulmonologist uses it. Maureen Orlando would come and visit. It had a personal touch as to who I was working with. They have very nice people. The food was good. It was a nice and comfortable place. The rooms were very clean and well kept. I found nothing wrong with the place at all. I would tell them that it is a good facility. It is clean and well-taken care of. If you can get your doctor there, even better. I value the cleanliness of the facility.”
~ Patient AP (May 2018)
“I really liked the people who took care of me and that is it. As long as they take good care of you, it makes it better. There are so many [I would like to recognize], the physical therapy, all of them and the girl who works with them. All of the nursing staff and all the aides, they were all very nice to me and helped me.I would tell them that they took good care of me and the physical therapy really helped me out because I couldn’t walk when I got the there and they helped me to walk. They were excellent. I can't say enough about the physical therapy staff, they were excellent.”
~ Patient KN (February 2018)
“The care that he was given was excellent. I appreciated the aides and the nurses. The exercises were all very good. He went in there pretty broken form the hospital. He was there for two weeks. He was run down when he got there. We were happy. He had [therapy aides and nurses] that were so good to him. Elizabeth was good to him, same with the therapy. The area was nice. Everyone that we dealt with was very good to him. I have already recommended Touchpoints at Farmington to others. I would give them positive feedback.”
~ Spouse of Patient SS (January 2018)
“That was my fourth trip. The care was excellent. The nurses and aides were perfect. Their therapy group was excellent. I loved the care. I needed therapy every day, and that group of therapists was great. Caroline has been there 30 years; she was super. Jessica, Robin, Olivia, and all of the therapists were super.”
~ Patient JD (December 2017)
“I like the facility. I requested that I go there again. I appreciated the fact that they kept it very nice. The people are very nice. They help when you ask for help. They have a great staff there for recreation. They have great physical and occupational therapy. I have already recommended it. I would highly recommend it to anyone. I think the social worker, Bethany, was terrific. I would also recognize Scott and Robin in the physical and occupational therapy area.”
~ Patient SF (July 2017)
“I enjoy my job. The staff works well together, and I like the family atmosphere here. I am so confident in the team, and in the nursing staff, that I recently admitted my aunt to Touchpoints at Farmington. I know that here she is getting the best care she could receive.”
~ Mike Zimbouski
“They are very nice. They have one of the best rehabs. They are just so nice. They do care. They called and asked me how she was doing. They are not like robots. They hire really good people.”
~ Daughter of Patient FM (February 2017)
“The therapists and everyone treated everyone well. They took good care of me, if I had questions or anything. I never had a problem. I would say anything but good about Touchpoints. I would like to recognize Kathy in Therapy. She was my main physical therapist. She got me walking. She is a tough cookie.”
~ Patient D.F. (Oct 2016)
“I have been a patient for about seven weeks and have come here after having a very good experience two years ago. My stay here this time has also been especially good. I must comment on the nice people who work here, who go out of their way to smile and show kindness, something that certainly helped in my recovery along the way.”
~ Alicia Bernhardt
“We would recommend them. I would tell them that it is a facility with a very caring staff. The physical therapy is very good and so is the occupational therapy. It is a place where you can expect your loved one to get good care of all types. They will make decent progress with their physical therapy and occupational needs.”
~ Family of Patient EK (June 2017)
“I appreciated the friendliness of the staff. They had a warm greeting in the evenings. The staff was accommodating on all levels. From the housekeeping, to the supervisor, to the nurse, they were right on board. They made me feel that she had been there for a long time. She is part of a family there. That is very reassuring. They went above and beyond to accommodate any minor complaint.”
~ Family of Patient SS (June 2017)
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